#Follow up with how to
For instance, thank them for showing interest or purchasing from you in the past.įind more email samples showing you how to follow up with clients and some great samples of follow-up emails after your prospect went completely silent during the sales process. Thank you emails: you can send these to a client or prospect even though they haven’t been engaging with you for a while.Welcome back email: this is particularly efficient when a former client or a dormant prospect clicks on your CTA and you know they’ve interacted with you before.Time-triggered emails: these emails can be automatically sent on an anniversary, birthday, or special occasion, and they’re a good way to engage prospects.
‘’We miss you’’ emails: the idea is to trigger emotion by using tools such as a sad GIF, for instance, to show your inactive customers that you care.I’ve listed below some re-engagement sample emails to reconnect with your customers: It’ll show that you’re here for them even though they aren’t actively engaging and allow you to demonstrate your value. But creating re-engagement emails is also important because your previous emails might have simply come through at the wrong time or have been buried in their inbox. Re-engagement emails are critical in rekindling the relationship with inactive prospects or clientsīy creating email sequences (or triggers), you’ll be able to nurture your inactive leads and existing clients over time. Note that you’ll need to use a compelling CTA to encourage them to reach out.
#Follow up with free
Then, in one of the next follow-up emails, you could make a time-sensitive offer, providing a free consultation to discuss their projects, for instance. The idea of this email will be to highlight how your solution can solve their pain points based on the content they’ve previously downloaded. They’re usually sent as part of an email drip campaign based on a user’s specific behavior.įor example, if a customer or prospect downloads your latest eBook, you could automate the process so that they’re instantly placed on the newsletter list for content around the same topic.
#Follow up with series
These specific email series or triggers can be called re-engagement emails, reactivation emails, or win-back emails. Follow-up tip #1: Create follow-up triggersĮmail marketing can be an efficient technique to reactivate dormant leads and customers. How to write a great follow-up email to reactivate customers, you ask? Providing added value in your follow-up emails or texts.Giving clear and concise instructions in your communications.Some of the best ways to follow up with clients that went silent include:
It will also allow you to establish yourself as an authority, gain customers’ and leads’ trust, and eventually better reconnect with them.
Yet, following up is critical as it will help you demonstrate the value of your offer and company and stay front of mind. » FREE 14-DAY TRIAL: Create a Branded Service Portal for Your Customers & Streamline Your Agency’s Sales Process Knowing how to follow up with customers can be tricky, especially if they got excited during an upsell or new deal process and went cold right after. See in the article below for more information on these.Īre you wondering how to efficiently follow up with past clients or new prospects who went completely silent after just a few back-and-forths? I feel you… Provide value in every follow-up messages.How to follow up with clients who have gone silent (7 ways):
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